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Invest Responsibly: 74.46% of retail investor accounts lose money when investing in derivatives with this provider. You should consider whether you understand how derivatives work and whether you can afford to take the high risk of losing your money. Invest Responsibly: 76.14% of retail investor accounts lose money when investing in derivatives with this provider. You should consider whether you understand how derivatives work and whether you can afford to take the high risk of losing your money. Invest Responsibly: 84.67% of retail investor accounts lose money when investing in derivatives with this provider. You should consider whether you understand how derivatives work and whether you can afford to take the high risk of losing your money.

Staying safe online

Important information about online security

How FxPro protects your data
Precautions you should take
Suspicious contact claiming to be FxPro
Reporting Fraud

How FxPro protects your data

At FxPro, the safety of client data is a priority and we have sophisticated security measures in place designed to protect your personal information, privacy and funds.

  • We use the highest levels of data encryption on our websites and applications
  • A strong team of professionals is constantly monitoring and always prepared to respond to any incident or irregular activities in online payments
  • We take all controls to maintain the FxPro Direct portal as a safe place for executing your transactions
  • Passwords must be of a certain complexity and length
  • For any update of personal information/processing of any of your personal data requests, we will verify that you made this request prior to taking any action
  • 2 step verification option
  • Automated email confirmations for changes to your account password
  • We have a Data Protection Officer monitoring GDPR compliance and we are regularly audited by external parties against all the controls we have in place to protect our systems and data

Details of how we obtain and use your data can be found in our privacy policy.

Precautions you should take

When it comes to online banking and financial operations, there are several precautions you should take to prevent potential fraud or scam attempts.

On this page, you will find guidelines and tips for keeping your data and finances safe and secure online.

Beware of Phishing

Phishing emails are a common tactic used by fraudsters, used to obtain personal information by posing as a trusted company. Never open any attachments or click on any links in any emails that are suspicious, or respond to them. Watch out for scammers using similarly named email domains to appear as if the communication is from an official source. Whilst not always the case, such emails often contain spelling mistakes or improper formatting which can be an indication that something is not right.

Voice phishing and number spoofing is another method used to convince victims to disclose sensitive data so always confirm the authenticity, even it is from a number you recognise.

Secure Browsing

When browsing online, check that the website has https:// and the secure padlock icon in the URL bar. Beware of website spoofing, where a legitimate website is cloned and used to collect customer information, often sent via phishing emails or browser pop up windows.

Only use secure internet connections and not public Wifi, as such networks are more open to hacking. If you use a shared computer, never save login information and clear the cache and cookies after each session.

Viruses & Malware

Malicious malware and viruses can send information from your device or change transaction details in an attempt to steal your identity or funds. Don’t download files or programs from unknown sources.

Set up anti-malware software on any devices that you may use and frequently update them. You should also ensure that you have the latest OS updates on your device.

Don’t disclose your data!

Never share your password(s) or sensitive account information with anyone, nor should you write down any passwords or access codes. Be wary of any contact asking you to provide account details or personal information such as your ID.

FxPro and other reputable companies would never ask for such details and you should deem any such contact or requests to be suspicious.

Don’t make it easy

Sometimes it is easy for fraudsters simply because of a lack of password complexity or changing. Change your password(s) frequently and use a combination of symbols, numbers, upper and lowercase letters. Don’t use passwords that contain family names, pets or nicknames, as these are easily guessable. Use different passwords for different websites and enable multi-factor authentication wherever possible.

Suspicious contact claiming to be FxPro

For clarity, we would like to highlight that FxPro:

Does not provide the physical exchange of, or payment services relating to Cryptocurrencies.

Will never ask you for your password(s) or other sensitive information.

Will never request that you make any transfers to and from your account. Only make payments via our FxPro Direct portal.

Will not engage in any investment or trading advice.

Services do not include asset management or the guarantee of any returns on investment.

Any of the above should be deemed as suspicious.

Reporting Fraud

Report any suspected fraud immediately to the cybersecurity fraud agency or relevant authorities in your jurisdiction.

If you receive any unsolicited calls, emails or SMS claiming to be FxPro, do not engage in any communication and report this to us immediately via our official communication channels on our website.

Please also inform us should you notice any unauthorised transactions in your account or suspect that a third party may have access to your account information.

We are here to support you and are committed to working together to prevent fraud and help keep your finances safe and secure.

Official Software and Communication

FxPro operates several official social media channels:

We remind you to be cautious of unauthorised communication channels and not to disclose any personal data or sensitive account information over social media.

The official FxPro mobile application is available to download only from the Apple App Store and Google Play store. Other official trading software provided by us can be found in our download centre.

Please ensure that you are only using applications and software from the official sources. If you have suspicions about an app or social media channel and wish to check the authenticity, please contact us via one of our official communication channels, which are found on our contacts page.

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